Your online sales just sent the item thru lalamove. The unit was not installed and gave me the reason that no instruction was made for the installation. What will I do with the uninstalled treadmill in a box. You should have asked the client and inform us that there will be additional charges for installation and not just wait for instruction. And also the lalamove delivery staff were not able to lift the unit where I want it to be put due to its weight. So I have to call Chris store for the installation. The after sale staff informed me too that the one that will set up are not expected to lift the unit to the 2nd floor and only there to install it. That I have to look for persons that would carry the treadmill. What a helpful after sales staff.
